Help centre
Answers to common questions about domains, payments and your account.
Domains
How long does registration take?
Most orders are processed the same day. You can follow the status of every order from your dashboard.
Who owns the domain?
You do. The domain is registered with the contact details on your account, so keep them up to date.
Can I register for more than one year?
Yes. You can choose from one to ten years when you order.
Can I change my nameservers?
Yes. Open the domain from your dashboard to set your nameservers or update the owner contact.
Payments
How do I pay?
After you order, you get an invoice with the amount and how to pay. Unpaid amounts are shown on your dashboard.
Where can I find my invoices?
Every order has an invoice in your dashboard. Open it to view the payment details or download a PDF.
Are prices in Tanzanian shillings?
Yes. All prices are per year in TZS and shown before you order, so there are no surprises.
Transfers
Can I move a domain I already own?
Yes. See the Transfer page for the steps. You will need the authorisation code from your current provider.
Account
How do I update my contact details?
Open Profile & contact in your dashboard. Changes apply to your future orders.
I forgot something, who can help?
Use the Contact page and we will get back to you.
Did not find your answer?
Our team will gladly help.